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Server Presale Questions

A. Web Hosting Related Questions
B. Domain Name Related Questions
C. Administration and Billing Questions
D. Resellers FAQ

 

Web Hosting Related Questions

1. What is web hosting?
2. Do you offer web design?
3. Can I change my hosting plan?
4. How do I transfer files to my web site?
5. Can I update my pages as often as I want?
6. Do I need FrontPage extensions?
7. Do I need a CGI directory?
8. How much data transfer will I need?


Domain Name Related Questions
9.   What is a domain name?
10. Can I check if my domain name is available?
11. Do you handle domain name registration?
12. How long does it take to register a domain name?
13. What is allowed in a domain name?
14. What is the difference between .co.uk and .com ?
15. Can you host non UK and non international domain names?
16. The name I want is not available, but doesn't seem to be in use. Can I get it?
17. Who is the owner of the domain name?
18. Where will my domain name reside?
19. I already have a domain name, can I transfer it to cphosting.com?
20. I made a mistake in spelling my domain name. How do I correct it?
21. I don't have a "company" name. What should I use instead?
22. May I cancel my domain name?
23. I want to register my domain name now but do not want a web site yet. What do I
       do?
24. How long does it take for my domain name to become active?
25. How will I access my domain name?
26. How can I correct or update my domain name information, such as address or
       email?
27. How do I change the ownership of my domain name?
28. Do I receive a certificate of ownership of a domain name?
29. I have registered my name through cphosting.com, but want to host my domain
      at another company. What does this involve?
Administration and Billing Questions
30. How do I place an order?
31. How long does it take to open an account?
32. What is the minimum contract?
33. Do I get a discount if I pay for a year in one go?
34. How do you bill me?
35. How can I pay for my site?
36. Can I use my space for commercial purposes?
37. Can I resell space on my account?
Reseller FAQ

38.   How do i become reseller ?
39.   How long does it take to set up one of these accounts?
40.   What about IP addresses?
41.   Who will provide support to my Clients ?
42.   Will you bill my Clients ?
43.   Will you contact my clients ?
44.   What are your policies for Resold Accounts ?
45. Can I Host Adult Web Sites ?
46. What are your policies regarding SPAM from resold account by Reseller ?



1. What is web hosting?

CPHosting offer domain web hosting and email services. This means that we provide space on our servers for your web site. We can register a new domain name for you, or host an existing domain name, which will be used for your web site and email. CPHosting offer a range of all inclusive hosting packages with different amounts of web space and varying features, starting with our Designer plan.

2. Do you offer web design services?

Although we do not directly offer Web design services, we can put you in contact with suitable designers and companies. Please contact our sales department for more information.

3. Can I change my hosting plan?

Yes. You can upgrade or downgrade your account at any time. There is no fee for upgrading or downgrading your account. Please e-mail your request to our billing department and be sure to include your domain and userid.

4. How do I transfer files to my web site?

Files can be transferred to the web server using an FTP program (File Transfer Protocol). You can download a program for either the PC or Mac from our site. Cute FTP is a shareware FTP program, available from cuteftp.com . An FTP tutorial is available for first time users.

Microsoft FrontPage users can 'publish' their sites to our server and should not use FTP.

5. Can I update my pages as often as I like?

You have unlimited access to your site via FTP or FrontPage 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure. You can change and update your site as often as you want to.

6. Do I need FrontPage extensions?

If you are planning to design and publish your site using the Microsoft FrontPage package you will need FrontPage extensions installing on your account. We install FrontPage extensions by default. If you are using any other design package then you do not need FrontPage extensions.

7. Do I need a CGI directory?

CGI scripts run behind the scenes making a web site more interactive, they are used to take information from forms, calculate prices of orders etc. If you want to use your own scripts on your site you need to have a cgi directory. If all you need is to take information from a form and convert it into an email you do not need a CGI directory as all hosting plans come with a free self installing form to email script.

8. How much data transfer will I need?

You can view your data transfer for any month at any time at your control panel. You can setup email warnings at any transfer amount and can ask us to automatically suspend, notify or do nothing when your transfer hits an amount you specify. In the event that your site is very busy and you do exceed the transfer, we can discuss your options and advise on how to keep your transfers lower.


9. What is a domain name?

Your domain name is your address on the internet. Actual internet locations are identified by an IP address, 212.87.43.22 for example - the network address of a computer connected to the internet. These numbers are translated into words - domain names - to make them easier to remember. All domain names are unique, as they refer to unique internet addresses.

10. Can I check if my domain name is available?

Yes, you can check domain name availability directly from NSI Web Site. Then place order here.

11. Do you handle domain name registration?

Yes. We can register Country Wise Domains and international domains (.com, .org, .net) on your behalf. Hosting prices do not include the fees of the registry boards.


12. How long does it take to register a domain name?

As soon as we receive your order, we make an application to the relevant registry to secure the domain name. This takes only minutes. However, because of the volume of applications the registries handle, we must wait at least 24 hours before we can ensure proper registration of your domain name. If, for any reason, the application is not successful, we will contact you.

13.What is allowed in a domain name?

The only characters allowed in a domain name are the 26 letters of the alphabet, numbers 0-9 and dashes (-). A domain cannot begin or end with a dash, but it can contain a dash. The Internet Corporation for Assigned Names and Numbers (ICANN) serves as the governing body for domain name registration. ICANN is currently allowing up to 63 characters, but we would recommend you stay below 20 characters.

Domain name registration applications may be rejected for reasons other than the above, especially if they are perceived to infringe trademarks or copyright law.

14. What is the difference between a .co.uk and a .com?

.co.uk is a UK domain name, whereas .com is an International domain name. Both are accessible from anywhere in the world and there is no performance difference between the two. The main difference is in that .com's are perceived as being more international and .co.uk's are seen as being UK based. So if your company has an international market you may prefer to go for a .com, but if your market is mainly UK based or you operate mainly in a local area you may prefer a .co.uk.

15. Can you host non UK and non international domain names?

We host domain names from around the world (eg .ie, .fr and .is, .za). We will be happy to provide you with all the information you will need to register a non UK/international domain name. Please contact sales@cphosting.com for more information.

16. The name I want is not available, but doesn't seem to be in use. Can I get it?

No. The name has either been purchased by another person, or is unavailable for various other reasons, eg it has been reserved by the registry for future use.

17. Who is the owner of the domain name?

cphosting.com will register the domain name correctly, with you as the owner of the domain name. This means that you have complete control over your domain name and should you want to you can transfer your domain name away at no cost.

18. Where will my domain name reside?

Your domain name will be registered to reside on cphosting.com domain name servers. If you wish to change your name server information you can tell us in advance or change it latter from control panel.

19. I already have a domain name, can I transfer it to cphosting.com?

Yes, when placing your order make sure that you specify that it is a transfer. cphosting.com do not charge a fee to transfer a domain name. You will only pay for domain year you want to register.

If your web site is active you should keep your old hosting account open for a short time. We will give you an IP number so that you can upload a mirror site onto our servers, ensuring that whilst your domain name is being transferred your site is accessible at all times.

If you require any further assistance in transferring domain name contact support@cphosting.com.

20. I made a mistake in spelling my domain name. How do I correct it?

All information except the domain name can be changed in your control panel. If the domain itself is incorrect, please submit a new registration. You will need to pay for the additional name. However, you can point this name to the corrected name to ensure that you receive the maximum number of visitors to your site. If you contact us within 30 days of opening a hosting plan, no hosting fees will be due on that account, but there will be another set up fee for the new account.

21. I don't have a "company" name. What should I use instead?

Please use your own name. It is not acceptable to leave the field blank, nor to enter the words none, personal, home or n/a.

22. May I cancel my domain name?

Yes, you may cancel your domain name. You must provide written authorization from the email address of the registered owner of the domain name. You will not receive a refund if you choose to cancel your domain name.

23. I want to register my domain name now, but do not want a web site yet. What do I do?

If you want to register your domain name now to reserve it, but are not ready to put a web site up, you can 'park' it on our servers.

24. How long does it take for my domain name to become active?

Once your domain name has been registered (or transferred) it can take up to 72 hours before it becomes visible to all users of the internet. This is because all Internet Service Providers need to update their records to show the new location of your domain name. This is called propagation.

25. How will I access my domain name?

You will be able to access the domain name with or without the WWW in front. For example, you could access the domain name "mydomain.com" by going to "www.mydomain.com" as well as "mydomain.com".

26. How can I correct or update my domain name information, such as address or email?

Follow this link http://www.cphosting.com/domain/index.htm. Here you can manage all your domain names. Control Panel is available here. Please allow 24 hours for the changes to take effect on the registry WHOIS database.

27. How do I change the ownership of my domain name?

Follow this link http://www.cphosting.com/domain/index.htm. Changes to the ownership of a domain name, or disputes about ownership, are an issue between the registry and the registrant of the domain name. Usually, if you have your domain user name and password with you, you can change this information at any time.

28. Do I receive a certificate of ownership of a domain name?

At present, only Nominet, the registry for UK domains (.co.uk, .org.uk etc) issues certificates of ownership. This certificate has a form attached to it that must be returned to the registry to complete the registration process. Registrants can also request changes of ownership with this form. Please note, however, that there is often a considerable delay in the dispatch of these documents, possibly several months.

29. I have registered my name through cphosting.com, but want to host my domain at another company. What does this involve?

Follow this link http://www.cphosting.com/domain/index.htm. You need to just change name server information with your hosting companies name server information. For more details contact your web hosting company. If you face any technical difficulties in changing name server information please contact support@cphosting.com for further assistance. Remember there is NO CHARGE FOR THIS. ITS FREE

30. How do I place an order?

You can place your order using our online order form.


31.How long does it take to open an account?

All accounts are opened and set up on the same day as the order is placed. Once an account is set up an activation notice will be sent to you via email. This email includes a userid, password, FTP hostname and all the instructions you need to get started. You can then begin uploading files to your new web site immediately. You will be given an IP (if you plan includes) number to access your site via the web prior to the completion of either domain registration or transfer.


32. What is the minimum contract?

One Month for Hosting Plans. But if you want discounts then you may pay in advance. For more information on discounts please contact sales@cphosting.com or see our web hosting pricing page.

Domain Name registration requires minimum one year payment.


33. Do I get a discount if I pay for a year in one go?

Yes. Please see our see our web hosting pricing page.

34. How do you bill me?

We bill you 1 or 12 months in advance (according to your plan)

35. How do I pay for my account?

You can pay for your account by cashiers cheque (not normal check), credit card. To pay by credit card directly goto Signup Page and pay for your plan. For more payment related queries please email billing@cphosting.com.

36. Can I use my space for commercial purposes?

Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information available to the users of the internet community. In addition, our Commerce plan and higher plans provide the features you would need to set up your own online shop.

37. Can I resell my web space?

Yes. You can resell space within your account. However, you will be responsible for its content and data transfer. It will not be possible to acquire multiple account passwords for FTP access or set up sub-directories of your domain to have their own domain names. If you are interested in reselling web space, you should consider joining our Reseller program.


 
 
38. How do i become reseller ?
To become our reseller goto Resellers Page and Sing-Up for the desired Plan.

39. How long does it take to set up one of these accounts?
Once ordered we will set your account up within 24 hours. However, if your personal
name servers are based on a .com/.net/.org domain they will not work until they are
registered as name servers through your domain registrar. This process takes several
days to complete.

41. What about IP addresses?
Unique IP addresses are only required if you are offering plans with anonymous FTP. We
recommend that you don't offer this facility because it is open to abuse and can lead to
substantial bandwidth charges which you may not be able to recover from your
customers. If you really do require a unique IP address then we can supply one for a
charge of $1 per month.
42. Who will provide support to my Clients ?
As a reseller you have responsibility for supporting your customers with all the normal
operational problems that come up. This helps you build a relationship with your
customers and makes it your business, not ours. cphosting.com works in the background
and gives you technical support with server side issues only.

43. Will you bill my Clients ?
No. You are responsible for billing and supporting your clients while we support you. You
can charge whatever you like for hosting, and with our low prices you are likely to be in
profit after selling only a few plans.

44. Will you contact my clients ?
Never. We will contact you for billing and administrative tasks. We will never contact
your clients from our side due to any reason.

45. What are your policies for Resold Accounts ?
As a reseller you and your clients (accounts resold by you) agree with terms and
conditions of cphosting.com. We do not force you to put our policy agreement on your
side but you should keep in mind our policies regarding hosting accounts while you host
your clients web sites.

46. Can I Host Adult Web Sites ?
No. You can not host any adult web site with your reseller account.

47. What are your policies regarding SPAM from resold account by Reseller ?
cphosting.com does not allow any Reseller or its customers to send out UCE or SPAM.
We have a zero tolerance policy on SPAM. We request Resellers not to provide hosting
to bulk emailers or spammers.
 
 

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